ACCESS TO HANEDA AIRPORT

Personal Information Policy

Basic policy regarding personal information

1. Basic policy

Tokyo Monorail Co, Ltd. ("the company" hereinafter) shall observe all laws, ordinances and company regulations related to the protection of personal information (information such as full name, date of birth, or other applicable information that could be used to identify a living individual). Personal information shall be protected through, proper acquisition and use of personal information by the company, safe and up-to-date management, and proper disposal.

2. Organizational activity

  1. Observance of laws and ordinances related to personal information protection.
  2. Enactment and observance of company policies related to handling personal information.
  3. Implementation of periodic checks to ascertain whether or not personal information is being handled properly, and creating improvement if problems are discovered.
  4. Requesting the cooperation of all group companies, organizations and individuals the company makes transactions with to adhere to the aims of the company's regulations.
  5. Ensuring that basic policies are always available for inspection by posting them on the company website (URL http://www.tokyo-monorail.co.jp/english/index.html), etc.

3. Handling personal information

The company shall handle personal information in the following manner except in cases where a different method of handling is approved by law or ordinance.

  1. Internal system
    The company shall appoint a manager to properly perform management of the handling of personal information.
  2. Acquisition of personal information
    Upon the acquisition of personal information, the company shall make the purpose of acquisition clear, and properly carry out acquisition in a proper manner.
  3. Usage of personal information
    The company shall be aware of the importance of protecting personal information when using personal information, and use personal information only for the purposes for which it was intended.
  4. Proper management of personal information
    The company shall enact necessary safety measures in managing personal information.
  5. Respect of owner's rights
    The company shall respect the rights of the owners of personal information, and shall respond in a reasonable period to any requests to disclose, correct, or cease usage of personal information in accordance with applicable laws.
  6. Continual improvement of the handling of personal information
    The company shall make continual effort to improve handling of personal information.

March 2005

Tokyo Monorail Co., Ltd.

Specific policy on personal information

In order to ensure smooth operation, the company acquires personal information as necessary. Personal information collected is handled according to the basic policy regarding personal information above as well as the following:

1. Purposes of use for personal information acquired from customers and stockholders

The company shall use personal information acquired from customers and stockholders for the following purposes:

(1) Purposes of use for personal information acquired from customers
[Railway business]
  1. For the purposes of providing products and services, including tickets, commuter passes and other railway products and services, creating and fulfilling contracts, post-contract management, and for customer service regarding products and services provided
  2. For contact necessary to provide railway products and services (including shipping of products through delivery companies)
  3. For providing information related to railway products and services and other business activity by the company
  4. For the design and development of new products or services related to railway business, or software, systems, facilities or devices, etc. to provide such products or services
  5. For the collection of fares and fees related to railway products and services, and for the preservation of credit
  6. For market research and other survey work related to railway business
  7. For analysis of business related to railway business
  8. For the operation of giveaways, campaigns, etc.
  9. For the creation and fulfillment of contracts with clients and for post-contract management
  10. For activity related to CSR (corporate social responsibility)
  11. For receiving and answering customer questions, comments and opinions
  12. For providing work experience and information to students
  13. For ensuring the security of customers and employees
  14. For maintenance of buildings, facilities and machines, and for the management of their usage status
[Real estate leasing and other business*]
  1. For providing products and services, including creation and fulfillment of contracts, post-contract management, and for customer service for products and services provided
  2. For contact necessary to provide products and services (including shipping of products through delivery companies)
  3. For providing information related to products and services and other business activity by the company
  4. For the design and development of new products or services, or software, systems, facilities or devices, etc. to provide such products or services
  5. For the collection of fares and fees for products and services, and for the preservation of credit
  6. For market research and other survey work
  7. For analysis of business
  8. For the operation of giveaways, campaigns, etc.
  9. For the creation and fulfillment of contracts with clients and for post-contract management
  10. For activity related to CSR (corporate social responsibility)
  11. For receiving and answering customer questions, comments and opinions
  12. For providing work experience and information to students
  13. For ensuring the security of customers and employees
  14. For maintenance of buildings, facilities and machines, and for the management of their usage status

In addition, the company provides necessary personal information to contracted and contracting companies when conducting contracted and contracting business.

(2) Purposes of use for personal information acquired from stockholders
  1. For exercising legal rights and fulfilling legal obligations
  2. For enacting measures contributing to understanding of the company's business and ensuring a smooth connection with the company
  3. For the creation of data for stockholder management as per the standards prescribed by laws and ordinances

2. Providing personal information of customers and stockholders to third parties

The company will not provide personal information acquired from customers or stockholders without prior consent except in cases listed in 1. above. Purposes of use for personal information acquired from customers and stockholders" or the following cases.

  1. In cases based in law
  2. In cases where the protection of life, health or assets is required and there is difficulty in obtaining consent from the customer or stockholder
  3. In cases where there is a special need for the reasons of improved public health or sound child rearing and there is difficulty in obtaining consent from the customer or stockholder.
  4. In cases where cooperation is required for legal work by a national or regional public organization or someone under contract with such an organization, and there is a possibility of such work being hindered by difficulty in obtaining consent from the customer or stockholder.

3. Shared use of customer personal information

The company performs shared use of personal data regarding children's registered IC cards.

  1. Personal data to be shared: Full name, sex, date of birth, telephone number (optional)
  2. Scope of shared use
    Issuers of Suica cards, issuers of PASMO cards, issuers of Suica- and PASMO-compatible IC cards
    Issuers of Suica cards: East Japan Railway Company Another window, Tokyo Waterfront Area Rapid Transit, Inc.
    Issuers of PASMO cards: PASMO Co., Ltd. Another window
  3. Purposes of use: Confirmation of application information in the sale of children's registered IC cards
  4. Persons responsible for the management of personal data: East Japan Railway Company

4. Procedures for the disclosure of personal information

The company shall respond in a reasonable period of time and within the scope of laws and regulations when the disclosure of one's own personal information acquired by the company (other than information acquired from stockholders) is requested once the identity of the person requesting the information has been confirmed. In addition, there shall be fees for some disclosures.

  1. Disclosure contents

    1. Notice of purpose of use (Fee is charged)
    2. Disclosure (Fee is charged)
    3. Correction, addition or deletion of contents
    4. Cessation of use or deletion
    5. Cessation of provision to third parties

    Please understand that regretfully there are cases where the company cannot provide service regarding requests for cessation of use or deletion. (The company cannot respond to requests for cessation of use or deletion for information being retained for legal purposes.)

  2. Where to send requests for disclosures

    When requesting disclosure, please fill in all necessary items on the company's prescribed disclosure request form** and enclose it with proof of identity*** and any necessary fees****, then send it via registered mail, simplified registered mail, a registered delivery service, or any other delivery method that keeps records of delivery.
    Please understand that the company does not respond to requests for disclosure by any other method (including directly visiting the company).
    In cases where all necessary items are not complete on the disclosure request form or the identity of the person requesting cannot be confirmed, the company will make contact and ask that the request be sent again. If the request is made again after 2 weeks, the request will be treated as not made, and no fees will be refunded.

    [Address for disclosure requests]

    Personal Information Desk, Tokyo Monorail Co., Ltd.
    4-12 Hamamatsucho 2-chome, Minato-ku, Tokyo, 105-0013

  3. Notification method for the result of disclosure requests

    Written notification will be sent by mail (via Japan Post Restricted Delivery Mail Service) to the person requesting disclosure (to the name and address included in the disclosure request form). In addition, if the request for disclosure will not be fulfilled*****, the reasons will be included in the notice.
    Please understand that delivery of notification may require a few days.

  4. Purposes of using personal information acquired through disclosure requests

    Personal information acquired through disclosure requests shall be used solely for the procedures related to the request. Any documents received will be properly disposed of.

5. Complaints desk

Please contact the personal information desk by the following telephone number, e-mail address, or physical address for any questions or complains regarding personal information acquired by the company.
Please understand that the company does not respond to complaints by any other method (including directly visiting the company).

Personal information desk

Address:
Personal Information Desk, Tokyo Monorail Co., Ltd.
4-12 Hamamatsucho 2-chome, Minato-ku, Tokyo, 105-0013
Telephone number:
03-5470-3815
(Hours: 9:00 - 12:00, 13:00 - 17:00 on days other than weekends, holidays and the beginning and end of the year)
(Opened April 1, 2005)
E-mail address:
Use the contact form on the company web page (URL http://www.tokyo-monorail.co.jp/english/index.html)

The company does not currently have a certified personal information protection group.

  • *Other business
    Other business included in the company's articles of incorporation (Off-street parking lot management, railroad consulting, tour business, dining business, sales and automobiles and parts, rental business and advertising).

  • **The company's prescribed disclosure request form
    The company's prescribed disclosure request form is provided in the following manner.
    When requesting a disclosure request form by fax or postcard, please include the desired fax number for requests by fax, and the desired name and address for requests by mail.

    Fax number:
    03-3433-4313
    Address:
    Personal Information Desk, Tokyo Monorail Co., Ltd.
    4-12 Hamamatsucho 2-chome, Minato-ku, Tokyo, 105-0013
  • ***Proof of identity
    Photocopy of a health insurance card, pension book, seal registration certificate or other ID.
    In cases where the person making the request is not the owner of the information requested, please enclose the following additional documents.

    • In the case of legal representatives of minors or wards who are of age
      Proof of legal representation such as an official copy of the family register, adult guardianship registration certification, etc.
    • In the case of persons entrusted with requesting disclosure
      Proof of power of attorney such as a letter of proxy, etc.
  • ****Fees
    A charge of ¥612 will be charged per item requested for disclosure requests that charge a fee, so please enclose a ¥612 postage stamp or postal money order for each item requested.
    In the case of postal money orders, the post office will charge a separate, additional fee.
    In cases where the fee is paid in excess, the difference will not be refunded. In cases where the amount received is insufficient to cover the fee or no amount is enclosed, the company will make contact. However, if no payment has been made after 2 weeks, the request will be treated as not made, and no fees will be refunded.

  • *****Disclosures that will not be fulfilled
    Disclosures will not be fulfilled in the following cases and no refunds will be made.

    1. Notice of purpose of use
      1. Cases where the purpose is clear
      2. Cases where there is a danger to life, livelihood, assets or other rights and interests
      3. Cases where there is a danger to company rights or due profit
      4. Cases where cooperation is required for legal work by a national or regional public organization or someone under contract with such an organization, and there is a possibility of such work being hindered
      5. Cases where requested personal data does not exist
      6. Cases where prescribed fee is not paid
    2. Disclosure
      1. Cases where there is a danger to life, livelihood, assets or other rights and interests
      2. Cases where there is a danger to company rights or due profit
      3. Cases where there is a conflict with other laws
      4. Cases where special procedures are required by law
      5. Cases where requested personal data does not exist
      6. Cases where prescribed fee is not paid
    3. Correction, addition or deletion of contents
      1. Cases where the contents of personal data is correct
      2. Cases where special procedures are required by law
      3. Cases where correction is not necessary due to the purpose of use
    4. Cessation of use or deletion
      1. Cases where information handled is being used within necessity for a specific purpose determined beforehand, including going beyond minimum use to correct a violation
      2. Cases where information was acquired in a fair manner, including going beyond minimum use to correct a violation
      3. Cases where cessation of use, deletion, or cessation of provision would be difficult, such as requiring a large sum, and necessary measures are taken to protect the rights and interests of the person in question
    5. Cessation of provision to third parties
      1. Cases where prior consent for provision was made
      2. Cases based in law
      3. Cases where there is a necessity to protect life, livelihood or assets and there is difficulty obtaining the consent of the person in question
      4. In cases where there is a special need for the reasons of improved public health or sound child rearing and there is difficulty in obtaining the consent of the person in question
      5. Cases where cooperation is required for legal work by a national or regional public organization or someone under contract with such an organization, and there is a possibility of such work being hindered through obtaining the consent of the person in question
      6. Cases where cessation of use, deletion, or cessation of provision would be difficult, such as requiring a large sum, and necessary measures are taken to protect the rights and interests of the person in question
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