Customer Service

Everything is for the comfort of our customers.

Service Managers

The work of service managers consists of circuiting the station grounds and guiding travelers from abroad, people unused to traveling and elderly passengers.
They aim to always be hospitable, and seek the satisfaction of elderly, disabled and all other customers.
All service managers are qualified as second-level service helpers and have basic lifesaving certification.

Second-level Service Helper Certification

To be qualified as a second-level service helper, one must have studied hospitality and safe assistance techniques in order to provide safe service to elderly and disabled customers.
Our train and station crews have been earning this certification since 2005, and we plan for these workers to earn further qualification.

Monorail Attendants

Monorail Attendant

Monorail Attendants are at Haneda Airport International Terminal Station, Haneda Airport Terminal 1 Station and Haneda Airport Terminal 2 Station. Their duties include explaining how to buy tickets and transfer routes at the ticket gates, and on the platform they help guide people onto trains.
If you have any problems, please ask a Monorail Attendant.

JR EAST Travel Service Center (Haneda)

JR EAST Travel Service Center (Haneda)

Our mission is to provide service to people visiting Japan and to help everyone coming from abroad to better enjoy their journeys in Japan.


  • Name: JR EAST Travel Service Center (Haneda)
  • Location: Haneda Airport International Terminal 2F (Arrival Lobby)
  • Hours: 6:45am - 6:30pm (all year round)
  • Languages used: English, Japanese
    • Note: Language support varies depending on the day and time.


  • Exchange and sale of JR East rail passes for overseas tourists, exchange and sale of Japan Rail Pass, JR ticket sales, tourist information, etc.

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